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 FAQ 

​How Do I Place An Order?​

Easy, I'll walk you through it in 3 simple steps. Click on the item of interest, add it to your cart, then proceed to checkout. It's really that simple!

Payment & Shipping

Upon checkout, you'll be prompted with a payment method. Where we will ask, how would you like to pay? We have several options for you to choose from; choose the one that best suits your needs (Ex. Credit Cards, Debit Cards, Apple Pay, Bitcoin & Cash App). Shipping fees are applied based on distance and location.

Secure Ordering 

Once we receive confirmation, you will receive a email or receipt with your confirmation number.  The receipt will include your order, the total and a order number, keep this on file for our safe keepings'. Make sure the shipping address and order is correct. 



Returns & Refunds

Our refund policy is simple. If your not satisfied with your purchase, you have within 7 days to return the item. Upon acceptance, we'll asset the item for any damages or defects. Any damages or defects made to a returned item will result in a partial refund - partial refunds are based on assessments. If we receive the item in its original form and packaging; 100% money back is guaranteed. Returns made after the 7 day policy will result in an even exchange for another item or in store credit.

 

Thank you for shopping with us!

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If You KNOW YOU KNOW

©Top-Shelf Ent. 2025

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